Thomas Moxham's Resume
THOMAS MOXHAM

Technical Product Manager | Digital and AI Platforms


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Summary

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Technical product leader translating business/user needs into scalable, AI-enabled enterprise platforms for 100,000+ users across 10+ business units. Lead end-to-end product development through strategy, discovery, prioritization, requirements, cross-functional delivery, UAT, launch, and iteration. Reputation as my team’s technical authority, shaping reusable platform patterns/components that reduce technical debt and applying code-level frontend and API expertise to diagnose and unblock delivery.
Skills
Project strategy
Prioritization
UX/prototyping/Figma
Creative innovation
Requirements/backlog
Web stack fluency
Agile

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Core Capabilities

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• Defines technical platform strategy aligned to business and user needs.
• Validates direction through research, journey mapping, and Figma prototypes.
• Builds product roadmaps, backlogs, and priorities around measurable outcomes.
• Leads Agile refinement, story definition, UAT, launch, and iteration.
• Drives reusable, modular architectures and components to reduce cost and complexity.
• Applies UX, API, and frontend coding experience to reduce delivery risks.

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Work Experience

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Verizon, 2010 – 2026
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2023  – 2026

Engineer III Consultant, Employee AI and performance platforms
Technical product manager / Senior product manager / Platform product manager

Drive end-to-end product strategy and delivery across employee-performance platforms spanning coaching, development, and analytics. Drive value creation through workflow consolidation, cost rationalization, and AI evaluation and integration.
» End-to-end product delivery: Led SalesHub, a $250k cross-sell reporting platform for 60,000 users, projected to lift referral-driven sales 5% and generate $1.5M over five years. Consolidated two planned dashboards into one platform, reducing expected development investment by ~$150k. Coordinated a five-person development team through UAT, launch, and post-launch stabilization.
» 0→1 AI platform strategy: Reframed broad AI upgrade requests from page-by-page enhancements into reusable platform capabilities spanning proactive alerts, conversational guidance, and coaching suggestions; partnered with engineering to define the cross-system architecture and MVP, built interactive prototypes, and shaped the business case for a ~$1M initiative projected to deliver ~$5M in annual benefits.
» Portfolio-wide convergence leadership: Used portfolio-wide visibility across 15+ interconnected tools to identify overlapping use cases, prevent duplicative solutions, and establish reusable platform capabilities across products during early-stage discovery.
» Product modernization: Led future-state redesign of an established corrective action platform serving 20,000+ employees. Partnered across engineering, HR, and business teams to rethink complex policy workflows and translate them into validated prototypes, requirements, and a development-ready backlog for an $850k funded initiative.
» Portfolio funding strategy: Led annual portfolio-level funding request across 15+ tools, translating needs into investment cases, assessing value and dependencies to inform prioritization, partnering with Finance and leadership to secure $1M+ in funding.

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2021 – 2023

Engineer III Specialist, Employee performance platforms
Technical product owner / Product manager

Shaped product experiences and supported delivery across the employee-development platform, translating needs into requirements, flows, prototypes, and stories. Worked with engineers to define scope, resolve tradeoffs, and guide features to launch.
» Vendor integration: Delivered Cogito AI sentiment guidance into a live-monitoring platform, translating requirements across vendor and engineering teams, shaping integration scope and technical tradeoffs, and driving delivery through UAT and launch.
» Product experience strategy: Shaped the future state of RealTime Coaching through interactive prototypes, stakeholder feedback, and requirements refinement, helping establish a more consistent platform experience while accounting for technical constraints.
» Technical product leadership: Extended product ownership into implementation, diagnosing API, React, frontend, and SQL data-flow issues, constructively challenging technical approaches, and providing code-level CSS/JS guidance to resolve risks before launch.

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2019 – 2021

Technical Analyst, Employee performance platforms
Technical product analyst / Associate product owner

Supported technology projects and product delivery from roadmap planning through implementation by coordinating stakeholders, analyzing systems, improving processes, and translating business needs into actionable requirements.
» Portfolio roadmap management: Maintained the master roadmap for 30+ annual projects across 15 product managers, consolidating scope, status, and timelines for quarterly business reviews, executive reporting, and leadership prioritization.
» Product discovery and experience design: Reframed GROW's $364k product experience for 34,000 users after identifying major usability dead ends; used focus groups and stakeholder feedback across multiple projects to shape requirements and prototypes.
» Launch and adoption support: Supported product releases across the platform by translating system changes into targeted communications, user documentation, and training materials, helping product managers drive launch readiness and adoption.

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2010 – 2019

Customer Service, Retail Sales
Frontline Operations / Customer and Employee Perspective

Experience across customer service and retail sales provided firsthand knowledge of employee, manager, customer, and sales workflows, giving me a practical perspective on user needs, operational realities, adoption barriers, and the impact of product and process decisions.


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Education

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2026

Google Cloud AI Training and Certification

Google Cloud Certified - Generative AI Leader

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January 2006 – June 13 2009

California Polytechnic State University, San Luis Obispo, CA

B.S. Industrial Technology (Business and Industrial Engineering hybrid major)