» Delivered 0 to 1 products: Led development of SalesHub, a $250k analytics product for 60,000 users, including consolidating a second planned dashboard under a single product. Avoided $150k in duplicate development. Achieved 3% sales lift within 6 months; projected $900k increase over five years.

» Defined AI platform strategy: Transformed ideas for fragmented, page-level AI enhancements into three context-based, reusable capabilities: proactive guidance, conversational AI, and generative coaching assistance. Built interactive prototypes that secured executive approval, defined the cross-system architecture with engineering for an agentic/LLM-enabled MVP, and unlocked $1M funding on a project projected to deliver $5M+ annually.

» Modernized products: Owned $850k redesign of an established corrective-action platform serving 20,000+ employees. Transformed conflicting policy workflows into validated prototypes and requirements with alignment from HR, Legal, and engineering and 6 business groups.

» Shaped portfolio investment strategy: Led annual investment analysis across the product portfolio, translating competing roadmap priorities into business cases, ROI comparisons, and funding recommendations for leadership and Finance that secured $1-2M in annual budget.

» Applied data-informed product judgment: While defining SalesHub SQL logic with engineering, questioned upstream data reliability. Tested tens of thousands of records, uncovering systemic data defects. Secured leadership agreement to pause delivery, drove cross-team remediation, and validated fixes, reducing failures from 25%+ to near-zero.

» Vendor integration: Owned API integration of Cogito AI sentiment guidance in Verizon’s live monitoring system across 80M+ annual customer calls, achieving 10% lift in actionable call observations over control group during 2-phase pilot.

» Product experience strategy: Led the experience modernization for RealTime Coaching, setting the roadmap for 15 new capabilities used across 1M+ annual supervisor sessions, improving user sentiment by 11 points.

» Developed cross-portfolio governance: Owned governance framework for myInfo GTM launch-readiness compliance, spanning communication, training, and user education for a 16-member team.

» Owned portfolio roadmap strategy: Owned the master roadmap for 30+ annual initiatives, consolidating scattered plans into a portfolio view that surfaced priorities, timing conflicts, dependencies, and risks for QBRs and leadership decisions.

» Led user-informed product discovery: Led discovery for GROW, a $364,000 training platform for 34,000 retail users, using focus groups and stakeholder feedback to challenge usability assumptions, reshape product direction, and revise requirements and prototypes.

» Drove product adoption and education: Translated Fios myInfo platform capabilities into a repeatable education program, leading 7 product managers to shape content and deliver 23 sessions reaching 200+ leaders and 60 operations staff.